Frequently Asked Questions

How the BestMilk service works?
1) Fill our Contact Us Form;
2) In the Message outline the age of your child and why you would like to order breast milk for your child;
3) Our advisor will call you back shortly and help you to place your order;
4) Depending on the option and package you choose, breast milk will be delivered to you via our designated courier;
5) We offer a free follow-up consultation with our breastfeeding specialist who will provide support and guidance;
6) If you are referred by your doctor, please provide us with the doctor’s details.

Alternatively, if you would like to try our service, you can order Baby Taster Trial by clicking on "Does your baby need milk" button on the Home page.
How does BestMilk differ to breast milk supplied by the NHS?
If your child is severely ill and/or premature, you may be eligible for NHS breast milk. Please contact your GP.

We aim to provide the best quality and service to you.

While BestMilk offers NHS golden quality standard frozen breast milk, we also offer freshly pasteurised breast milk. This service is available on demand and by pre-order only.

BestMilk’s pasteurised frozen breast milk can be stored in the freezer for up to three months, while our freshly pasteurised breast milk can be kept for up to five days in the fridge. Please let us know if you would like to pre-order.

Eligibility Criteria
Our purpose is to help parents to meet the World Health Organisation’s (WHO) recommended guidelines on feeding babies natural breast milk for up to 2 years of age, while scarce breast milk is supplied to babies most in need.

We welcome enquiries from all parents unable or struggling with breastfeeding with a child below 2 years old.
How much does the BrestMilk service cost?

Breast Milk service ranges from £38 — £2,000 depending on the age of your baby, the amount he consumes (usually younger babies consume 30ml per feed and older babies consume around 200ml per feed) and the package you wish to go for.

If you are not sure how much milk your baby needs, our Parent Support experienced breastfeeding advisor will help you to choose and decide the best package for you that will meet yours and your child's needs. Please call 020 7157 9953.

The costs for the service may be broken down as:

All the donor milk BestMilk supplies to the parents for babies is free. The charges include two significant costs and can be broken down as:

  • Donating mum's incurred expenses reimbursement and include: cost of breast pump, sterilising equipment, childcare expenses, etc.;
  • BestMilk' Screening & Quality control, management and parent support service. Please see our 'What We Do' page.
  • Delivery charge. Depending on the package you choose, special refrigerated delivery charges may vary from £0 for the exclusive full breast milk diet package, to £5 for London and £10 for other areas for one-off order.
What are my guarantees?
BestMilk guarantees safety and quality of all supplied breast milk.

Our strict procedures and screening policies have been set up to go over and above the basic golden standard to ensure premium quality. We work only with the best and most reputable laboratories to perform our advanced screening so you can concentrate on you and your baby, while we will take care of his food.

How soon will I receive the milk for my baby?
It is of paramount importance to get the milk to your baby and we will always go the extra mile to ensure we do. However, our supply depends entirely upon availability and, therefore, we would kindly ask that you place your order in advance or as early as possible. We work on a first come first served basis but will always do what we can to accommodate you.
© Copyright 2021 | All rights reserved
map-markerphoneenvelope linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram